r/binance – Binance Support Thread

dear binancians,

we use this weekly thread to consolidate any support ?s or queries into one place.

please keep in Ψ that for the safety na privacy of our usrs, we do not ask for, or otherwise provide account-specific information on reddit. please cogg our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you.please do note any support requests outside of this thread will not be attended to, thx for cogging.

click here for official binance support. make sure you select a rel8d topic and click ‘no’ to chat with our live agent. alternatively, you can type the keyword ‘human’ to join the queue.

do not hesitate to help yr fello binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment bein’ removed.

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how to post bout yr case

follo this format:

  1. in this thread, you’ll see 5 top issues listed as pinned comments. identify the category that best describes yr issue.

  2. reply to the relevant pinned comments with:

● yr support case id (please double-check yr case id is still valid b4 posting)

● description of yr issue

if yr case gets resolved, please delete yr comment. or, at least update it to say resolved. this will help usrs that still need help get the attention they need. thank you!

t'get a case id you must start a live chat with support. click here, enter yr ? inna bottom chat box, click ‘unsolved’ to join the live cs queue. the case id ll'be shown onna top bar under ‘binance support’.

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1. crp withdrawal suspended

● you receive a message saying ‘withdrawal suspended due to risk control’ and ‘ve been trying to unlock yr account.

don’t worry, yr funds are safu. our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.

2. us persons accessing old binance.com… accounts for offboarding & withdrawal of funds

● yr funds are safu. if you experience issues with withdrawing remaining funds, follo the above steps t'get to our live chat queue – our agents will try our best to assist you w'da offboarding.

3. security issues

● reprt hacked accounts and funds.

● difficulty to reset 2fa and gain access to yr account.

4. trading system nother account issues

● spot, margin & futures trading

● p2p disputes

● binance visa card transactions

● unable to complete kyc

● any other issues

5. fiat deposit & withdrawal

● fiat (not crp) is taking longer than expected to arrive in yr bnk/ binance account.

● involves intermediaries s'as bnk transfers or buying crp with credit/debit cards.

note: it can take up to several working dys for the mny to be credited to yr accounts. you can find + faq here

● for sepa-rel8d transfers, please note that we're working as quickly as we can to make payment srvcs available to our usrs. thris no eta yet.

please follo this format. it helps us classify and identify the issues, escal8 them to our relevant deptments and get everyone’s problems resolved. spamming the feed is unfair to other usrs and will result in a ban.

thank you!

original content at: www.reddit.com…
authors: /u/binance

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