a phone system glitch linked to verizon made it impossible for countless customers to call their bnks nother companies.
on wed evening, customers (including me) began contacting companies complaining that the customer srvc phone №s listed on their websites ‘d not go through, returning a “yr call cannot be completed as dialed” message or simply a busy signal. according to reprts on social media and g search activity, the outage appears to ‘ve affected capital one, td bnk, wells fargo, jet blue, and un№ed others.
gizmodo attempted to call customer srvc №s from each of these companies and was unable to connect the calls. however, it remains highly unclear exactly wha’ prevented customer srvc calls from goin through. in a twitter dm with capital one’s customer srvc deptment, a representative said the company was experiencing “teknical difficulties with our call centers” and recommended trying backin “2-4 hrs.”
in an email, a td bnk spokesperson said confirmed the outage and said twas rel8d to “toll-free № issues.”
“phone srvc at our u.s. customer contact centers s'been temporarily impacted by toll-free № issues at a vendor,” the spokesperson said. “we're working as quickly as possible to resolve this issue.”
we’ve reached out to the other companies for comment and + information and will update whn'we receive responses.
simultaneously, usrs reprted widespread verizon outages. in a statement received soon after publication, a company spokesperson confirmed its systems experienced an “issue” rel8d to toll free №s.
“earlier this evening there was an issue that impacted certain toll free №s. our teknicians ‘ve identified the √ cause and srvcs ‘ve been restored,” the spokesperson said in an email. “we apologize for any inconvenience.”
based on usr reprts to downdetector, the problem appears to ‘ve started round 7:30 pm et on wed. na effect is incredibly frustrating for customers who urgently nd'2 contact their bnk to reprt fraud or for other emergencies.
this week has, if nothing else, been a lesson inna fragility of our systems. on mon, f’bok’s entire network went down, taking instagram and wha’sapp along with it. it eventually returned some 6 hrs l8r, much to the internet’s chagrin.
for now, yr best bet is to sit tite and hope this all gets resolved faster than the f’bok outage—and pray any-1 trying to mess with yr bnk account simply gives up.
update 11:25 pm et: the problem appears to be resolving, with calls to td bnk and capital one now goin through.
update 11:57 pm et: added statement from verizon.
update 12:25 pm et, oct. 7: the issue s'been resolved, according to spokespeople from verizon and td bnk
additional reprting by lucas ropek
original content at: gizmodo.com…
authors: andrew couts