Major Banks Hit by Infuriating Customer Service Phone Outage

Woman stands in front offa McDonald's holding a phone
photo: oli scarff/afp (getty images)

a phone system glitch linked to verizon made it impossible for countless customers to call their bnks nother companies.

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on wed evening, customers (including me) began contacting companies complaining that the customer srvc phone №s listed on their websites ‘d not go through, returning a “yr call cannot be completed as dialed” message or simply a busy signal. according to reprts on social media and g search activity, the outage appears to ‘ve affected capital one, td bnk, wells fargo, jet blue, and un№ed others.

gizmodo attempted to call customer srvc №s from each of these companies and was unable to connect the calls. however, it remains highly unclear exactly wha’ prevented customer srvc calls from goin through. in a twitter dm with capital one’s customer srvc deptment, a representative said the company was experiencing “teknical difficulties with our call centers” and recommended trying backin “2-4 hrs.”

in an email, a td bnk spokesperson said confirmed the outage and said twas rel8d to “toll-free № issues.”

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